Refund Policy

Last updated: June 2, 2025

This Refund Policy describes the terms and conditions under which Farioolvia ("we," "us," or "our") processes refund requests for subscriptions, courses, and digital services purchased through our platform. By completing a purchase, you acknowledge that you have read and agree to the terms set out below.

1. General Principles

We are committed to providing high-quality digital education and services. If you are not satisfied with your purchase, we encourage you to contact our support team so we can work toward a fair resolution. Refunds are evaluated on a case-by-case basis in accordance with the criteria outlined in this policy.

2. Eligibility for a Refund

You may be eligible for a refund under the following conditions:

• A refund request is submitted within 14 calendar days of the original purchase date.
• You have not consumed more than 20% of the course or learning content associated with your purchase.
• The request is submitted through our official support channel at support@farioolvia.com.
• You provide a clear reason for the request, allowing us to improve our services.

Requests that do not meet all of the above criteria may be declined at our sole discretion.

3. Non-Refundable Items

The following purchases are not eligible for a refund under any circumstances:

• Subscriptions that have been active for more than 14 days from the initial billing date.
• Renewal charges for recurring subscription plans where prior notice was provided in accordance with our billing practices.
• Downloadable or exported course materials that have already been accessed or downloaded.
• One-time add-ons, supplementary resources, or digital bundles once accessed.
• Purchases made using promotional credits, gift codes, or third-party discount vouchers.
• Course certificates or credentials that have already been issued.

4. Subscription Cancellations

4.1 Cancellation Before Renewal

You may cancel your subscription at any time before the next billing cycle. If you cancel before renewal, your access will remain active until the end of the current paid period. No partial refund will be issued for unused days within that billing cycle.

4.2 Cancellation After Renewal

If a renewal charge has already been processed, you may request a refund within 7 calendar days of that renewal date, provided you have not accessed any course content during the renewed period. After this window, the renewal charge is considered final and non-refundable.

5. Technical Issues and Service Disruptions

If you experience a significant technical issue that prevents you from accessing purchased content, and our support team is unable to resolve the issue within a reasonable timeframe, you may be eligible for a full or partial refund. To qualify:

• You must report the issue promptly by contacting us at support@farioolvia.com.
• You must allow our technical team a reasonable opportunity to investigate and attempt a resolution.
• The issue must be confirmed as originating from our platform and not from your own device, internet connection, or third-party software.

6. How to Request a Refund

To initiate a refund request, please follow these steps:

1. Send an email to support@farioolvia.com with the subject line Refund Request.
2. Include your registered email address, order reference number, and the date of purchase.
3. Provide a brief description of the reason for your request.
4. Our support team will acknowledge your request within 2 business days.
5. A final decision will be communicated to you within 7 business days of acknowledgment.

7. Refund Processing

Approved refunds will be processed to the original payment method used at the time of purchase. Please allow the following processing times:

• Credit and debit cards: 5 to 10 business days, depending on your card issuer.
• Digital wallets or third-party payment processors: 3 to 7 business days.
• Bank transfers: Up to 10 business days.

We are not responsible for delays caused by financial institutions or payment processors. If you have not received your refund after the stated period, please contact your payment provider before reaching out to us.

8. Chargebacks and Disputes

We strongly encourage you to contact our support team before initiating a chargeback or payment dispute with your bank or payment provider. Filing a chargeback without first seeking resolution through our support channels may result in the suspension or permanent termination of your account. We reserve the right to contest any chargeback that we believe to be filed in bad faith or contrary to this policy.

9. Account Termination and Refunds

If your account is suspended or terminated due to a violation of our Terms of Service, you will not be eligible for any refund of fees paid, whether in full or in part. This applies to all subscription types and one-time purchases.

10. Modifications to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will take effect upon posting of the revised policy on our platform. Continued use of our services after any changes constitutes your acceptance of the updated terms. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns regarding this Refund Policy, please reach out to our support team:

• Email: support@farioolvia.com
• Phone: +27 87 087 7569
• Mailing Address: 43A Wellington Rd, Irene, Centurion, 0157, South Africa

Our support team is available on business days and will make every effort to respond to your inquiry in a timely and professional manner.